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Terms & Conditions

Before confirming your order please read through our Terms & Conditions and print a copy for future reference. By placing an order you agree to be legally bounded by these T’s&C’s. We reserve the right to refuse and/or amend the T’s&C’s, or any part thereof, as and when necessary, and without prior notification.


An order will only be confirmed upon payment of the deposit due. Payment of balances due should be made no later than 1 week prior to the date of collection unless otherwise agreed with Caroline’s Cupcakes. The price quoted for a cake or cupcakes will be the price payable. Your order may not be amended within 7 days of the arranged collection date and may not be cancelled within 7 days of the arranged collection date. Any monies outstanding will immediately become due. Any monies, including deposits already paid, are non-refundable if cancelled within the timeframe set out.


All orders require a deposit. Please note that all deposits are non-transferable and non-refundable. All deposits become due when the order has been placed and details checked and agreed by you. Deposits can be paid by cash, cheque or bank transfer.


A time and date will be agreed for collection of your cupcakes or cake, Monday through to Saturday. If collection time needs to be changed Caroline’s Cupcakes needs to be notified by telephone or email as soon as possible. On collection of your order Caroline’s Cupcakes will advise of any non-edible elements of your cake. It is your responsibility to ensure all recipients/consumers of the cake are made fully aware of these. A signature will be required upon collection confirming that you have received your order in good condition and as specified. All orders are collected and transported at your own risk. Caroline’s Cupcakes are not responsible for any damage once your order has been collected.


In the event that any payment is subsequently declined, the order will not be released or completed until alternative funding arrangements have been agreed and payment made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. Caroline’s Cupcakes accepts no liability for any loss howsoever caused or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.


As your order booking is reserved just solely for you and decorations would have been made in advance, deposits paid will be non refundable and the balance due if cancelled two weeks from delivery/collection date. In the unlikely event that an order has to be cancelled by Caroline’s Cupcakes all monies paid will be refunded. Cancellations must be made in writing. Prior to this a refund of any monies paid, less deposit, will be made.


Baked goods by Caroline’s Cupcakes are not allergy free. They may contain, or contain traces of, dairy, eggs, nuts, wheat, soya or other likely allergens. It is your responsibility to ensure all recipients and consumers of the product are made fully aware of this information. Caroline’s Cupcakes will not be held responsible for any allergic reactions to our products

By securing your order, and/or date,

with a paid deposit, you are agreeing to

the Terms and Conditions set out